Terms of Use

Hero Cloud is a cloud service that offers file storage, file transfers and share links. Modules on the roadmap, such as backup, encrypted vault and CDN, are covered by these terms as they are released.

You must be at least 16 years old to use the service. Access to your account is provided through single-use links we send to your email address; you are responsible for the security of your email account and, if used, your authenticator app. If you notice unauthorised activity on your account, close the sessions on the security page and let us know.

You may not use the service to store or share unlawful content, infringe other people’s intellectual property rights or privacy, spread malware or phishing content, send unsolicited bulk messages, try to disrupt the security or operation of the service, or get around its limits. For security, uploaded files are scanned for viruses automatically; executable and active content types (such as .exe, .php, .html) are not accepted.

You own the content you upload. You give us a limited licence only as needed to provide the service (storing it, scanning it, delivering it to the people you choose and backing it up). You confirm that you have the right to share your content.

On the free plan you can send up to 2 GB and 100 files per transfer and use 5 GB of storage in total. Transfer links are valid for 1, 3 or 7 days, and files are deleted when the period ends. Limits may change with prior notice.

When there is reasonable suspicion that these terms have been breached, we may take down a share or suspend an account. Our administrators do not access the contents of your files when doing so, and every action is logged. To report unlawful content, use the contact details below.

We make reasonable efforts to provide the service without interruptions or errors, but we do not guarantee it. The service may be interrupted temporarily for maintenance, security or technical reasons. We recommend that you keep a copy of important files elsewhere too.

To the extent permitted by law, we are not liable for indirect damages, loss of profit or loss of data arising from use of the service. This limitation does not apply to death or personal injury caused by our negligence, fraud or any other liability that cannot be limited by law. Your statutory rights as a consumer are not affected.

You can delete your account at any time on the Account settings page. We may close your account for serious or repeated breaches of these terms; where possible, we will notify you in advance and give you reasonable time to download your data.

These terms are governed by the laws of England and Wales. If you are a consumer, you keep the protection of the mandatory consumer laws of the country where you live and your right to bring proceedings in its courts.

We may update these terms. We notify you by email at least 30 days before important changes take effect. Continuing to use the service after a change means you accept the new terms; if you do not accept them, you can delete your account.

Company

Hero Invest Ltd.

Address

71-75 Shelton StreetCovent GardenLondon WC2H 9JQUnited Kingdom

Phone

+44 746 350 79 77